Last updated: 15/10/25

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At LEOORA ATELIER, every piece is crafted with care, intention, and attention to detail.

We want you to love what you receive. If something isn't right, we're here to support you.

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Returns & Exchanges

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As each piece is made in small batches & handcrafted to order,

we do not offer returns or refunds for change of mind. 

We do believe that as soon as your receive the jewelry there is an energetic load to it. Due to this we do not offer returns.

However, if your item arrives damaged or you receive the wrong piece, we will of course make it right.

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You may request a replacement or exchange in the following cases:

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• The item arrived damaged or broken

• The wrong item was sent

• The product is significantly different from what was described

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To be eligible, please contact us within 7 days of receiving your order at [insert your email], and include:

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• Your order number

• A clear photo of the item (if damaged or incorrect)

• A brief description of the issue

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Replacements

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If your request is approved, we will send you a replacement item or issue a store credit.

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Items Not Eligible for Refund:

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• Custom or personalized orders

• Gift cards

• Items that have been worn, altered, or damaged after delivery

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Shipping Costs

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Shipping costs are non-refundable unless the return is due to our error.
Buyers are responsible for return shipping unless otherwise agreed.

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Lost Packages

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We are not responsible for lost or stolen packages once they have been marked as delivered by the courier. If this happens, please contact the shipping provider directly.

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We're Here for You

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We value every customer and want you to feel supported. If you’re unsure whether your order qualifies for an exchange or you have questions, reach out to us:

Email: leonie.leoora@gmail.com