Shipping Policy

Processing time

Thank you for shopping with LEOORA ATELIER!

We are committed to delivering your meaningful jewelry safely and promptly.

Please read the details of our shipping process below.

Shipping Policy

All orders are carefully handcrafted and prepared with love. Please allow 3–5 business days for order processing before shipment.

Shipping Destinations

We ship worldwide from our base in Germany. Shipping options and costs will be calculated at checkout based on your location.

Shipping Methods & Delivery Times

Standard Shipping: 3–10 business days (depending on destination)

Please note that delivery times are estimates and may vary due to customs delays, local postal services, or unforeseen circumstances beyond our control.

Shipping Costs

Shipping fees are calculated at checkout based on your address.

Tracking Your Order

Once your order is shipped, you will receive a confirmation email with tracking information to monitor your package.

Customs, Duties & Taxes

For international shipments, please be aware that customs fees, import duties, or taxes may apply and are the responsibility of the recipient. We recommend checking your country’s regulations before ordering.

Lost or Damaged Packages

LEOORA ATELIER is not responsible for packages lost or damaged after delivery confirmation by the carrier. If your package is lost or damaged in transit, please contact the shipping provider directly. If you experience any issues, feel free to contact us for support.

Changes to Shipping Information

Please ensure your shipping address is accurate at checkout. We cannot guarantee changes to the shipping address once the order is processed.

Contact Us

If you have any questions or concerns about your order or shipping, please contact us at:
Email: leonie.leoora@gmail.com